On January 3rd, 2024 - Ronnie E completed a sale with me over the phone. Ronnie upgraded all my four lines and enticed me with a trade-in deal. She promised I would be getting $830 credit per phone with an eligible trade-in.
I got 4 new iPhone devices - three of them iPhone 15 Pro Max and one of them as iPhone 15 Plus.
T-Mobile asked me to send the 4 Samsung Galaxy phones to trade in, which I completed.
I get $830 credit for only three phones, not the fourth one.
While Ronnie E promised I would get credit for all four phones, Taylor E says that I will not - one of them was lying.
I have lost close to $1,500 on this so far in addition to waste of hours of my precious time and forget being stressed out hearing these lying professionals.
What is my way forward? As a victim, I am determined to make T-Mobile accountable. Is going to their legal department with my attorney the only way? Or is there any other quicker and easier way to resolve this situation?
T-mobile Wireless
Legal Department
12920 South East 38th Street,
Bellevue, Washington 98006
Sales Person: Ronnie E
Account Representative Supervisor: Taylor E
