I’ve been trying to log in to view my account from home using Chrome and Edge, at work with Chrome and Edge, and also on the T-Mobile app. It seems every time I try to log in, it loops back to the login screen.
I’ve only tried logging in the last 3 days, but haven’t really been successful yet. Is anyone else experiencing this issue?
I’m having the same issue and it’s been going on for a few months now. I switched from Chrome to Edge and now it’s happening in Edge.
Been going through this since February. All it does over and over is I enter my phone number half the time it’ll say not recognized or put in a legitimate phone number I need to email says the same thing half the time no matter what I put in then it says I need to receive a text, which is the code I have never once to this day have gotten t that code.it goes right back to let’s see who you really are or something along those lines and once again it will take my info, or I change a password whatever it takes me right back to that only option of getting an SMS code which, like I said, I never get it frustrating as hell. I am so sick of it .
The problem seems like an easy fix. Identify the bug in the code and eliminate it or write a new blurb of code. Why does it have to be so hard. I have been experiencing the same as listed above. I thought it was only me. Nope. Nice to know I have company. I think!
+1 … this has been going on for months.
Kinda crazy that t-mobile can’t operate a website with a functioning login system. I have to try a few different computers each month until one of them will successfully login. We use phones often enough for 2-factor auth on other websites that I’m a bit concerned about the security of t-mobile as a company, and I’m wondering if I should change providers.
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