is anyone else having trouble paying their bill online?

Hmm. I tested this the other day and it worked fine for me. Can you clear out the browser's cache and history then test it out? Try giving another browser a try if you haven't already. Let us know if that helps. Thanks!

Oh boy, that's brutal. Is it just booting you out or are you getting an error message? If not, what's happening exactly?

Interesting. Have you tried paying your bill using the T-Mobile app? I'm just curious if this is just happening with the site or the app too.

Pay your T-Mobile bill

Wow @ronka !

This is taking surprisingly longer than normal to get this taken care of for you. Did anyone you spoke with mention filing a Help Desk ticket for you? That would be the next step to get the website working for you.

Keep in mind, if you have the T-Mobile App on your phone you can make a payments there. It's really easy and worth a shot since the site is giving you fits.

That's a long time for this to be an issue for you. The only way to get this fixed for you now is to Community-2153 and have a Care rep file a Help Desk Ticket. That will get our web team to take a look at what's going on and help get this resolved for you. We definitely don't want you to change carriers, so I do hope you give us a shot to get this taken care of.

Oh boy. Sorry to hear you're having trouble but this is totally fixable. Have you already tried another browser to see if it's still looping? A Help Desk Ticket is the last step needed to fix something like this. Have you contacted our Tech Care folks to have this filed?

Is there an online chat option for contacting the Help Desk and getting a ticket?  The problem exists regardless of the brower I use.

I paid my bill on line through the T-Mobile app and my payment was lost. It cleared my bank but T-Mobile says that they never received it. They say they gave me credit for the payment but it does not show it on the T-Mobile app. I have talked to several representatives at T-Mobile and this problem has not been solved. I want to know where my money went and they can’t give me an answer. This makes me want to leave them and get a new carrier.

I've been having the same issue for weeks now.  I've found a workaround, but it's not 100% (it involves racing the page before it kicks you out).  It's very frustrating.  This issue exists whether I try to pay my bill via mobile phone (not the app) or on laptop.

On Google Chrome the issue exists even after I clear cookies, cache, everything I could find, since the "beginning of time."  😥  I actually tried Safari today, and it worked!  I'm still disappointed how I am no longer able to utilize my preferred browser to make payments or adjust payment methods (i.e update credit cards).  The app isn't always feasible/ reliable since I pay two accounts and can only access one account on there.  It also may not be available at times (and directs one to the website anyway).        

Thanks for giving that a shot. Have you received any updates of a new version for your Chrome browser that you can install?

I have never had this issue before, but am having it now: Trying to reload prepaid phone account with monthly fee, using credit card that has worked for the past 2 years (and is not expired or overcharged). Cannot click fast enough on credit card payment page to stop it from returning immediately to account home page (which continually reminds me to reload the account...). Tried 2 different computers with latest Firefox for iMac and Windows 7: same bad behavior. Finally tried Safari on iPad, where the page seemed to stay up long enough to enter the info. However, between trying the iMac/Win7 and the iPad, I spent about 45 minutes on the phone with a Customer Service rep who spoke with an impenetrable accent (a lot of the time spent was asking her to repeat words that she could not seem to pronounce in a way I could understand), and who admitted that she had no idea when, or if, I would ever be able to make payments online again. She insisted that she could absolutely help me make my payments, and said over and over that "there are no problems, and everything will be completely OK". She took my credit card info, and said that she submitted it. She also assured me that she would send me a text (to my phone that I repeatedly told her was out of the very narrow access range of T-Mobile's very spotty service), confirming that the payment had been verified by the card company, and that T-Mobile had accepted it. Instead, she called me back (to the landline where I am staying) after 20 minutes to say that the payment would be delayed (passive voice, no indication as to the nature or cause of the problem) for "15 to 30 minutes". 15 minutes later, she called back again to say that the payment "did not go through", and I would have to give all the credit card info to a supervisor, to whom she would transfer me now. The target line of the transfer rang about 10 times, then went completely silent for about 2 minutes. Then, over an extremely noisy connection, a recording informed me that the T-Mobile automated answering system was having problems now, and that I should hang up now and call back at some unspecified point in the future. I hung up, and then checked my credit card charges online. Sure enough, just like another poster to this thread, found that despite the rep's assertions, the charge DID GO THROUGH, but T-Mobile failed to credit me for the money they collected. This is fraud, pure and simple. Given the incompetent Customer Service, the persistently malfunctioning website, and the lack of reasonable channels for recourse when T-Mobile screws things up this badly and for this long, T-Mobile clearly does not give a damn about their customers' satisfaction. As for the standard advice from the T-Mobile rep who apparently monitors this thread (tmo_mike_c, "have you tried reaching out to our T-Force folks through FB or Twitter"): I am not on either of those public forums, and should not have to be in order to get good customer service (both for reporting and solving T-Mobile's server problems and for paying with a credit card by phone). Why can't T-Force respond to problems posted on this forum? Why can't T-Mobile publish a Customer Service email address for, you know, CUSTOMERS who are paying (or trying to pay) for adequate service, and respond to secure emails from those customers?

Same problem here months later. Strange way for T-Mobile to get right to the problem and fix it so customers can pay their bill. Simply amazing.

The only bill I have is to place money into a Pay As You Go account ($3 a month). I still can't do this on my T-Mobile account. I think I can do it on the T-Mobile app, but can't check that right now as my battery is being charged. The other mode is to go to a corporate store that is about 9 miles south of me. I would lean more to the store as I would be given a receipt using a credit card. It sure would be to T-Mobile's advantage to have the site fixed.