We upgrade to the new iPhones every September and we always have to call in, versus being able to process this online. I don’t know the reason but it seems because there is a balance due, so the trade-in credit can’t be applied. My question is can/should I pay that balance prior to the online ordering and would that give me the ability to avoid the call it?
Any chance T-Mobile is monitoring the forum and can answer?
Userlevel 7
+15
Whether you call in or do the upgrade online. There will be a fee associated with the upgrade. Personally, I would rather take care of those upgrades through the T-Force Team, which can be contacted through DM'ing T-Mobile on Facebook or Twitter.
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