JUMP! trade-in and bill credits.

Hey Momon, short answer is you’ll loose those credits for the 12PM if you’re going to receive new credits towards the 14 you ordered. These credits are called “RDC’s” reoccurring device credits, and only 1 RDC is allowed per line. I work in a retail location for TMobile and I recommend stopping into your local CORPORATE location to do an account audit to fully understand your current promotion and how it can potentially impact future upgrades. 
 

Regarding your EIP contract and missing order confirmation, I preordered my phone yesterday as well with a similar experience. I’d say that your EIP contact is your confirmation of the order for the time being. But again, your local CORPORATE location will be the final authority with any questions you may have. 

If you were to payoff your 12 Pro Max and NOT upgrade, you’d continue to receive the credits. Once you close out the EIP on one device to upgrade to another however, the credits do stop. 
 

Hmm, will I still receive the 2021 Apple Buy 2 P4 promotional credits? I hastily used the normal JUMP! promotion when I pre-ordered the iPhone 14 Pro Max. I wonder if I’ll be able to pay off my iPhone 12 Pro Max before I am needed to return it for the JUMP! promotion will I still be able to keep the phone and receive the credits.

Thanks for checking.

After asking a T-Mobile rep via chat in the T-Mobile app I was told multiple times after asking and rephrasing: that if I were to use JUMP! I would still have my promotion credit applied. Guess that was dead incorrect.

The agent also informed me that my pre-order didn’t process as I suspected due to me only receiving an EIP agreement and nothing else.

So now that this has happened I’m either going to pay off my EIP early and do a trade in online or hope that there will be a stock of phones on launch day to my local T-Mobile store.