Log in to Tmobile account

Yes  I was using the T mobile phone number of my T Mobile router.  But when I enter the Tmobile number  I get a error message saying Tmobile cannot identify the number even though it is their own home internet number.  The T mobile technician could not explain why I am getting that error message. Seems like there is no way to get around the phone linking screen in order to access my T mobile account. In the past all I had to do was enter my registered email address and password to get access to my T mobile account.

I was checking all the past responses with people having problems with accessing their T mobile account which are similar to mine. None had an answer to my problem. The Tmobile technician told me to wait until I activate my new Tmobile cell number and use that activated cell number to link to my account. Until then I cannot access my Tmobile account. Right now all I have is the T mobile home internet with the auto pay option, In fact I was able to access my Tmobile account last month to change my billing from credit card to my checking to keep receiving the $5 a month auto pay discount. At that time it did not ask for a phone number to link my account. It was only this month where it now requires me to link  a phone number before it allows me  access to my account. 

Thank you. I will ask them to just file a ticket to resolve my problem instead of getting the run around.

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