I am serving in Kuwait with a T4B T-Mobile One Military 2+ plan. I recently recieved a msg from T-Mobile stating that if I have any more roaming, they will shut off my data? Why would have I got this msg. I thought I was good to go with a military plan.

Hey, @magenta7572835! First off, thank you for your service! We make an exception to the International Roaming allotment that @snn555 referenced above for those that are stationed abroad. I'm going to send you a private message with information on where to send a copy of your orders to and what other info to include. You can check your inbox here.

military service | T-Mobile Community

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Lconda1
First activity
2 replies
2 years ago
6 October 2021

Thanks for your help. TMO does not know what I'm talking about. I even screenshotted this thread and they are only giving me options to suspend service or unlock my phone to use with a local GSM provider. I'm wondering if this exception is still a thing.

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Userlevel 7

+16

if you are already on the Magenta Military or Magenta Military Max plan they should be able to figure it out. call in agents are pretty hit and miss..theyre tier 1 support..the FB/Twitter route lands you with tier 2 support starting off.

***I like many others come onto this site for assistance and to help others. Marking a reply as helpful or correct helps others with like issues when they try to search the site for assistance. I do not work for Tmobile and my suggestions and or opinions are my own**.~~~~ The site here is primarily peer to peer with some TMO moderation to keep the site in order..They do not have account access..The prefered method would be to contact TMO through either calling in (tier 1 support) or by contacting them through either Facebook/Twitter (tier 2 support)**~~~~

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Torpia1
First activity
1 reply
2 years ago
29 October 2021

May I receive the email. I am currently in qatar and have orders to show. I yes I am in the military.

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Hello. I am currently deployed to Qatar. Can you please also send me the email instructions. Thank you

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Cdbethel
First activity
1 reply
10 months ago
21 September 2023

I am being deployed to Kuwait as well and need the info sent please. Thank you

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Shahirah
First activity
1 reply
2 years ago
10 August 2021

I've just arrived to South Korea, I have not received the warning message yet but I don't want my phone to be turned off, how do I get the overseas exemption?

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Libby333
First activity
1 reply
3 years ago
24 November 2020

I just received the same type of message about line suspension. Pls help! My son is on active deployment for the next 6 months. I checked into all of this before he left and was misinformed by the tmobile rep I spoke with. His phone is his only way of staying connected to his family. This is just a total shock and we checked into all this stuff before he left.

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Alex93
First activity
1 reply
2 years ago
13 June 2022

I am in Kuwait with orders and need to submit them

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Drbb
First activity
1 reply
1 year ago
11 August 2022

Hello. Is this chat still monitored? I'll be going to Germany and could use this exemption as well.

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bmcalister22
First activity
1 reply
1 month ago
9 June 2024

I am overseas on active duty orders for the army and I was told that I had unlimited data under a military plan but that doesn’t look like it’s the case do yall suggest any coarse of action

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Userlevel 7

+16

no you will need to contact TMO either by call in or through one of their social media platforms to get this handled

***I like many others come onto this site for assistance and to help others. Marking a reply as helpful or correct helps others with like issues when they try to search the site for assistance. I do not work for Tmobile and my suggestions and or opinions are my own**.~~~~ The site here is primarily peer to peer with some TMO moderation to keep the site in order..They do not have account access..The prefered method would be to contact TMO through either calling in (tier 1 support) or by contacting them through either Facebook/Twitter (tier 2 support)**~~~~

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