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military service

  • 30 January 2019
  • 38 replies
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I am serving in Kuwait with a T4B T-Mobile One Military 2+ plan. I recently recieved a msg from T-Mobile stating that if I have any more roaming, they will shut off my data?  Why would have I got this msg. I thought I was good to go with a military plan.

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Best answer by tmo_amanda 1 February 2019, 17:07

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38 replies

I also have your Military plan and I am being deployed to Poland  next week.  Please let me know how to submit my orders

I am being deployed to Kuwait as well and need the info sent please. Thank you

I am being deployed to Kuwait on Aug 1 and could you sent me the exception for roaming charges while I am deployed. Please and Thank You 

I'm in Kuwait and have to use a Puc for internet and Wi-Fi calling, i know another soldier that has T-Mobile and has free incoming calls from home without getting charged the .25 cent rate, but i get charged the .25 rate. Why is that

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Kiddo heading to Kuwait on deployment, please DM me the info needed. Thanks so much. 

Sent :) 

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you can click on her name and send her a DM as well

Kiddo heading to Kuwait on deployment, please DM me the info needed. Thanks so much. 

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I also have orders to submit if this program still exists.

Hello. I am currently deployed to Qatar. Can you please also send me the email instructions. Thank you 

My son is being Deployed to Kuwait in April. We have the max plan. Is there anything special we need to do for his phone

Hey friends! There is still a program that provides an exception to our international roaming timeframe limits for members of military because we are eternally grateful for their service. I am sending you a DM with the email and information needed right now. 

My son is being Deployed to Kuwait in April. We have the max plan. Is there anything special we need to do for his phone

Hello. I am currently deployed to Qatar. Can you please also send me the email instructions. Thank you 

I also have orders to submit if this program still exists.

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no you will need to contact TMO either by call in or through one of their social media platforms to get this handled

Hello. Is this chat still monitored? I'll be going to Germany and could use this exemption as well.

I am in Kuwait with orders and need to submit them 

May I receive the email. I am currently in qatar and have orders to show. I yes I am in the military.

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if you are already on the Magenta Military or Magenta Military Max plan they should be able to figure it out. call in agents are pretty hit and miss..theyre tier 1 support..the FB/Twitter route lands you with tier 2 support starting off.

Thanks for your help.  TMO does not know what I'm talking about.  I even screenshotted this thread and they are only giving me options to suspend service or unlock my phone to use with a local GSM provider.  I'm wondering if this exception is still a thing.

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you will need to contact TMO to get this taken care of..since you are already there you might try contacting them through either Facebook or Twitter.

 

the site here is primarily peer to peer with a small handful of TMO moderators to keep things in order...they do not have account access.

I received an excessive roaming notice as well and would like to know where to request a military exception?

Thanks!

I am pcsing to germany for 3 years can I get the exemption form email so I can submit my orders for me and my family. 

I've just arrived to South Korea, I have not received the warning message yet but I don't want my phone to be turned off, how do I get the overseas exemption?

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dear Doctor,

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“There are always multiple modalities for depelting a feline. “

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I traveled on military orders for 30 years and only had an issue calling home when I was onboard ships. Everywhere I went there were banks of phones for service members to use, cheap calling cards and local agents selling prepaid mobile service. US military were about the only non-resident foreigners allowed to buy prepaid phones in Japan. I think it’s great that T-Mobile will waive roaming limits for deployed military but it wouldn’t be the end of the world if they didn’t. There are always multiple modalities for depelting a feline. 

I talked to someone at t-mobile and they also mentioned this exemption for International roaming for military overseas. I’m not sure if I have the right email address to send the documentation to. Can someone send me that email address?

I just received the same type of message about line suspension. Pls help! My son is on active deployment for the next 6 months. I checked into all of this before he left and was misinformed by the tmobile rep I spoke with. His phone is his only way of staying connected to his family. This is just a total shock and we checked into all this stuff before he left.

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