I canceled my T-Mobile Account in the month of September 2019
-October 2019 i got a return label kit to return wifi cell spot router
-November I returned the WiFi cellspot router to T-mobile using provided return label via UPS Tracking # 1ZY7948A9094594071
-very next day before delivered i got charged $105 from my bank account for non returned device charge
-Contacted Customer Care and requested refund and canceled auto payment since i dont have any due.
-followed by several calls to CC to get refund they said they unable to track the wifi cellspot router IMEI 000000665134755 from their return center but they agree they received the device as per tracking number
-again several followup calls same thing every time i get some kind of complaint tracking number i lost some but i have few
# 42423789
# R072776253
Refund # 290664125
Equipment Search # 43219348
But there is no refund or call back happens i only calling again and again no solution every time i get same answer.
suddenly last time around Feb i called CC representative said they can't able to locate my account from their DB system so they can't able to verify because of that they refused to provide any info. insteed they found my old account witch i was joint family line with other person But last one i'm the sole owner of the account and i don't have any additional family members. i don't know how to get my money back looks like T-mobile employees unable to handle my request and they intentionally removed my account from DB its a Criminal activity and i was f#@$# tired of calling them for f#$%# 105 usd
Not sure what they going to address this who's responsible for this issue and who else i can contact to resolve no idea god only know what the hack happens with my account! terrible alterable experience and i was with tmobile several years and spent 1000's of my hard earned money finally i got f@#$ up
Best answer by tmo_mike_c
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