I added a new line and bought at new phone from t-mobile, all online.
Received the phone, but there's no sim card included. Now I have to wait for them to ship me one. It's been several days and I've received no notice of shipping or anything. This is a new line for my elderly mother, who now has been without a phone for days.
Can I go to a store and get a new sim card ? I don't understand why a new phone on a new line wouldn't automatically come with one.
As a new T-Mobile user myself I am no expert. But two thoughts:
1. Some new phones support eSim, meaning they no longer need a physical SIM card to be activated. Read more here: https://www.t-mobile.com/support/devices/sim-esim
2. If you have access to a local brick and mortar T-Mobile shop, you should be able to get a SIM card if needed, and they can ensure it is activated properly.
Hope this info is helpful.
Regards,
James
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