I am dealing with my brother passing away and finding that T-Mobile has no customer service. Trying to pay the bill is difficult, to say the least, and getting access to the account seems to be impossible. I went to the store with the death certificate and was told to call. When I called, I was told I should have gone to the store and had them call. They took my info and never got back got back to me. When I called today they said there is only one person who can deal with it and that person is out. While waiting for a supervisor, after 1 hour 15 minutes I got disconnected. I called back it nothing. Called back and asked to be transferred to a supervisor and was disconnected. Called back yet again and the person won’t transfer me to a supervisor. This company should be avoided at all costs.
Best answer by Kemasa
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