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No longer primary account holder?

  • 20 January 2023
  • 3 replies
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Just migrated the billing from Sprint to T-Mobile. I have two lines. Now I can only view one line and I can’t even view my bill details as I am no longer the primary account holder. I don’t see how this is possible since I am the only one listed on the account. How do I re-gain my permissions as primary account holder?

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Best answer by gramps28 20 January 2023, 19:14

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gramps28
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Try contacting tmobile support using messenger on one of tmobile's social media platforms to see if they can help you they also are a higher tier of support.

J

I'm Juanita Brooks I pay the bill every month. How do I make myself the primary account holder?

 

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I'm Juanita Brooks I pay the bill every month. How do I make myself the primary account holder?

 

you must have whomever is the current primary account holder (PAH) switch it to you being the PAH. they usually must do a credit check on you first

***I like many others come onto this site for assistance and to help others. Marking a reply as helpful or correct helps others with like issues when they try to search the site for assistance. I do not work for Tmobile and my suggestions and or opinions are my own**.~~~~ The site here is primarily peer to peer with some TMO moderation to keep the site in order..They do not have account access..The prefered method would be to contact TMO through either calling in (tier 1 support) or by contacting them through either Facebook/Twitter (tier 2 support)**~~~~

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