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Outsourcing customer service

  • 31 March 2019
  • 5 replies
  • 1070 views
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I’ve been with t-mobile and I’ve tolerated everything until now. I have one simple question to ask so decided to used the chat option...20 mins later no one replied...so then I called but then could barely understand what the representative was saying because of their accent and then she had no idea what I was talking about...I ended up hanging up, called back same scenario again. Why even bother having a service if we can’t understand each other? I’m better off speaking to the automated system

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Best answer by tmo_mike_c 1 April 2019, 19:36

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snn555
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Facebook and Twitter have US-based T-Force support. Whenever you call outside of the team of experts open and close time you get overseas support generally in the Philippines.

P

Didn’t know...thx for the info

tmo_mike_c
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Userlevel 6
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Sorry for any miscommunication on our end. Regardless of how you contact us, we wanna make sure we help you. I agree that our T-Force team is an options. Did you get the help you need, or did you need more assistance?

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Facebook and Twitter have US-based T-Force support. Whenever you call outside of the team of experts open and close time you get overseas support generally in the Philippines.

@snn555 might you state the open and close time to speak with an American T-Mobile agent?

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