Recently upgraded my iPhone. Following the instructions to send in my old phone, I attempted to drop it off at the store. (In Bartlett, TN on germantown and 64) Shaniqua and the store manager both said the instructions are wrong. They can’t accept it at the store and I had to send it in via USPS. They didn’t seem to care and acted as if I was a burden and was more concerned with getting me out of an empty store than helping. How do I report horrible customer service?
Navigating through the website to leave customer feedback is more trouble than what it’s worth… easier to just walk to Verizon or ATT and overpay for the same poor service.
t-mobile, you listing?
