I want to get some feedback from the community on pricing expectations before I call customer support to inquire about my billing charges. Through my previous experiences, support representatives tend to come up with with numerous excuses and bad math explanations to explain overbilling charges. I want to make sure I’m understanding their plan offers and pricing breakdown correctly before engaging and getting upset with their response.
I’ve recently activated 3 new lines under a Magenta Military plan last month. The pricing breakdown states an average of $30/line for a total of $90 when registered for autopay as advertised on their site. I am understanding this correctly? I assume each line would be charged either $30 or some combination of $55/$25/$10 per line as long as the total arrives at $90 for the plan. Are others as yourself being charged according to this?
The first bill I received charged the full price of $55 per line (with autopay), no discounts for the 2nd or 3rd lines. Given that this was a first month bill and I was still dealing with activation charges I decided to wait this out to see if it would be corrected. The information on the bill stated charges on the first month’s statement may not be correct so I decided to be patient. I did not take advantage of any promotions, bill credits, or new device purchases however - this is simply activating 3 new lines. Receiving this month’s bill, I am still seeing what I would expect to be the full charge (single line rate) being charged per line. Obviously nowhere close to what I assume should be the correct charge of $90.
Before I call support, am I in the wrong here?
