Return Labels for Trade-In Phones

Beyond frustrated!  I have been to the store 3 times and have called customer service 3 times.  I simply need the return labels to ship my phones back that have been traded in.  The store refuses to take the phones saying they do not see the labels in the system.  I have access to the account and the labels are not there.  There is a link to track the shipments that takes me to USPS and says that they have been notified of a pre-shipment.  Again, no labels.  Customer Service said I would receive the labels via email and that still has not happened.

Not sure why this process is so difficult.  I went to the store to purchase/upgrade two devices; the two old devices are being traded in.  Why do I have to hunt down these return labels?  This whole process is a joke and has consumed way too much of my time.  Can someone please provide me with the address and the required markings and I will make my own darn labels?  I have the RMA for both devices.

We have already received the new phones and everything has been transferred over.  I just need to send back the old phones so we can get the trade-in value.  I agree it is strange however, like I said it’s been very frustrating.  The store tells me to call CS and CS tells me to take the phones to the store.  I feel the store should take the initiative and call customer service and get the situation handled but that seems to be asking too much.