For about a year, T-mobile is overcharging me an extra $ 9 every month. Evey month I have spent an hour or more explaining the mistake, nobody cares one bit. Every once in a while they lower the bill to where it ought to be, most of the time they do jack. I then went to the store where I got the $ 70/month contract in the first place. Manager there said she fixed it, but that was just another lie. I called her again today, she told me I had to come to the store and now pay $ hundreds ( I brought my phone i already paid, not a phone from Tmobile) just to ‘fix” their problem. Then she hung up on me. At this point, I will go to the consumer protection office at the State Attorney Generals office and also file with the Better Business Bureau. These t-mobile contracts are a total scam. I feel for people who just give up and hand over ever more money because they run out of time and energy. That’s what T-mobile is counting on. If you scam a ton of people just a little bit, you still make big bank.
They claim its for phone that was a free trade-in. Store clerk forgot to register old phone as trade-in, now she claims I owe her $ hundreds and she refuses to acknowledge that she took our old phone in trade.
Try contacting tmobile support using messenger on one of tmobile's social media platforms like Facebook or Twitter to see if they can help you they also are a higher tier of support.
Thank you! I was online with tmobile fb “elite” team from 2:30 till just 5 mins ago. They fixed absolutely nothing and only repeated I owe hundreds for a ‘free” trade in phone, and could get “credit”, but they would not fix the extra 9 bucks on the bill. The clerk who handled the phones must have forgotten to enter the trade in, or maybe they did it wrong or used a wrong trade-in phone or what do I know. I have been explaining this for such a long time and every time a new person comes on, refused to acknowledge what happened. The elite team member I encountered today was a total waste of time. It looks I might have gotten some help via texting with 611, but I cannot be sure till the next billing cycle. Fixes have been promised a dozen times, only to fail again within weeks.
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