Security of bank account information

I can answer your question.  T mobile is not taking data security seriously.  If it was it wouldn’t be forcing people to chose between a). switching from a secure payment method to giving bank account or debit card info to a three-times hacked company with no reassurances or guarantee; or b). facing a big price increase from a company that promised not to increase prices. 

Verizon are not forcing existing customers to choose between going insecure or a price increase.  They disclose upfront to potential customers what the options are and not going back on their word.

Absolutely agree that customers should not entrust their bank account numbers to t-mobile in order to quality for an “autopay discount.”   I think t-mobile is insane to put customers in this position.  I am considering terminating my multi-line 10+ year relationship with t-mobile as soon as I shop for a replacement plan.  I get $25 a month in autopay discounts.  This is hardly worth putting my bank account at risk of any future t-mobile data breaches.   I have a legacy rate plan which is “grandfathered” and was not supposed to change.   It allowed autopay discounts when using credit cards.  A t-mobile “expert” today tried to tell me that changing autopay to exclude promised discounts using credit cards was not a plan change.  They said they just redefined autopay!  I am astounded by such arrogance.   

then move on to another carrier that will do this for you.. problem solved. you get to teach TMO a lesson about not forcing you to do things you dont want to.. you win.

pay it off and move on..which is more important to you..continuing to complain about no longer being able to use a CC card to get your auto pay discount for the next 3 years..or biting the bullet and paying off what you need to and heading on to those greener pastures?

T-mobile’s move to condition future autopay discounts on the use of bank account numbers, debit cards, or T-mobile Money (their own bank) deserves strong customer  pushback.  
 

Consider low income customers for whom the monthly autopay discount is very important.  This change is especially harmful to customers who may not have bank accounts/debit cards or have bank accounts with frequently low balances.  A data breach exposing banking information to criminals would hit these customers especially hard.   Even when fraudulent charges are disputed, banks may continue to make checking account funds unavailable to customers for several days causing considerable hardship.  
 

When I asked a T-mobile “expert” in an overseas call center about data security, he replied that T-mobile had secure ways for customers to send bank account numbers to T-mobile.   What?!   If T-mobile doesn’t even  understand the problem, how can customers entrust such sensitive personal data to them.
 

I’m currently looking for a new carrier after over 10 years of loyalty.  I hope customers will push back hard against this latest change to autopay discounts. 

Disgusting.. 

I too am looking to leave TMobile.   This decision puts my bank accounts at risk.  Financial fraud people have always recommended that you never give companies direct access to your bank accounts.  A bad idea.  Remember the account can be drained and you were the one that gave the information to do it.

So TMobile is banking that their main competitor Verizon does not allow credit cards so their customers are somewhat screwed.  So much for customer service.