In November of 2022, I went in person to the T-Mobile Store at 4071 Lee Road #170, Cleveland, Ohio 44128 and terminated cell phone service for the phone number 330-344-0821. On November 9, 2023, I noticed that T-Mobile had been illegally withdrawing money out of my account. This has gone on for 12 months for a total of $643.56. The employee I spoke with is Employee 187298 I can not get a straight answer or a response when I will receive the money or if I will receive it. They have not made any attempt to resolve the issue or offer any compensation. I have all of my employee ID numbers for people I have spoke to and the ticket escalation numbers.
Best answer by gramps28
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