Stolen Order delivered

  • 28 March 2022
  • 1 reply


I had ordered a phone and once it was shipped/ delivered. Ups left it on doorstep, and it was stolen from my doorstep. I've contacted twice customer service...but still no phone shipped back.. ordered it 03/15/2022.... 

1 reply

Userlevel 3
Badge +3

There is going to be the problem with that. You are going to need to report the device stolen with your local Police dept. you also need to report it to UPS. If you have not done any of this, I think you are going to S.O.L. Tmobile will not replace the device on your word that it was not delivered to you. UPS says they delivered Tmobile will go off of that report from them.