I picked up my package from a UPS sub store, only to open it and find my phone missing. Customer service didn’t assist very much and UPS said that I was unable to file a claim.
After speaking to 3 different T-Mobile cc agents, I was told that it can take 5-10 days to be resolved, that the phone imeic would be deactivated internationally wide, and then I received 2 emails with return package slips for a phone I did not receive.
I log in to my T-Mobile account this morning and the return shipping information is there also. I’m so confused and upset. How can you send me a return shipping label for a phone a called to report stolen?!
So I decided to go to google for answers and what I have found is that this type of thing is a regular occurrence between T-Mobile and UPS. Why on earth haven’t either company put in better security measures? How can the phones truly be deactivated if this type of theft is reoccurring?