When I called to switch to T Mobile from AT&T, I spent a long time on the phone with an “expert” who told me that my monthly bill would be around $180 month including insurance on 3 lines on the Magenta 55 plan. They did not put insurance on two of the phones, so I had to call to have that added. My monthly bill is now going to be around $285 per month which isn’t much less than I was paying AT&T. T-Mobile did not accept the old phones from AT&T because they are not paid off at AT&T and are locked. This was not explained to me when I made the order for the new service. I feel as if I was completely misled by T Mobile and now I have to pay off the phones from AT&T and make installments on the new phones. I am receiving some credit for the AT&T phones, but this was completely misleading and I regret making the switch. I should have just stayed with AT&T and upgraded my phone. T Mobile pulled a whopping bait and switch with me. I am not very happy about this at all.
I have a similar issue, I switched from AT&T and got 3 phones and 4 lines. Was quoted and have a screen grab for 202/month which included a bogo and 2 device trade ins. Now I’m 5 months in and notice my bills are 235, so I call and expect to have a resolution. Nope. They investigated for 48 hours and decided no they would not honor the price they quoted because I can’t combine promos (there were only 3 promos for 4 lines, no combo!) and they would not return the trade in device and I am obligated to either pay off the phones completely if I want to cancel!!! If they’d have contacted me proactively about the misquote I could have decided and may have stayed given it was still cheaper — but the utter lack of responsibility is astounding. In what other industry can you say “sign up now for X” and then get away with “it’s really X+++ and yiu have to keep paying that for 3 years or else pay $$$$ to get out of contract early”
I thought it couldn’t get worse than AT&T, but T-Mobile proved me wrong in both customer service AND mobile coverage quality!!
All may not be lost. Tmobile cannot pay off your phones from ATT directly. You were suppose to ask ATT for a final bill including. phone payoff. Once you show that you paid the final bill, you send the bill copy to TMobile and they should issue you a credit in the same amount. I would contact them and straighten that part out.
I have already submitted the final bill to T Mobile. I did that on 06/11/2022. When I placed the order with T Mobile to begin the switch, the person I spoke with, Ebony, was informed that I still owed money on the two phones from AT&T. We even discussed and looked at how much I still owed on these phones. I was told and repeatedly assured that I would receive a Mastercard that can be used to pay off the two phones from AT&T. I was also told my bill would be $180 per month including insurance on three lines. None of these things have been true. I had to call today to add the insurance to two of the lines. I should have been told immediately that AT&T phones still under installment are not eligible for the reimbursement. I was told I could bring the two phones and port the numbers over from AT&T and it wasn’t until after I was in the T Mobile store with the new phone that I was told that this can’t be done with an AT&T phone until it is unlocked. Now, my bill is going to be around $290 per month and I will still owe AT&T even after I am given credit for the trade ins, because T Mobile won’t be paying off the phones entirely. These two phones are I phones 13s that were purchased in January of 2022. I am very unhappy about being misled and I have filed a complaint with the BBB.
And, I was never told that I had to pay off AT&T before I will even receive the credit. This switch to T Mobile is costing me a fortune and you all lied to me.
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