I switched from ATT to T-mobile recently and was told that I would qualify for the first responder plan since I’m on the first responder plan on ATT. I chatted with a T-Mobile rep and transferred over 5 lines after confirming my qualifications. Now that I’ve paid off $3000 in balances with ATT for my devices and jumped through all the hoops of transferring my entire family to the magenta max plan, I’m told I don’t qualify for first responder status. I’m an ICU physician and I told them that clearly and I told them I don’t have EMT certification but I do sometimes ride in ambulances. They said all I needed was my hospital ID to verify. I’ve attached the chat log below.
Today, I call customer service to clear up this issue and am told there’s nothing they can do about their employee lying to me and the most they can do is either give me a lower grade plan for a discount that would still leave me paying $426 more per year than I was originally quoted.
I’m pretty sure bait and switch schemes are against the law and I will surely report this to the relevant authorities. Looking around online it seems many people are falling prey to this predatory scheme.
What are my options at this point. The customer rep at the call center called her supervisor and they are refusing to acknowledge this issue.
