I purchased the S9 in March under the promotion TM98.
Sent in my s7 as trade in which was acknowledged as being received
Two weeks later my new phone developed a blue line on the screen and had to be sent back
the rep I talked to sent me out a new phone and I sent the defective one back.
Found out the marked it as a remorse return, IT WAS A DEFECTIVE phone not a remorse purchase!
Called 3 times to get credit and keep getting "your case is being escalated "
I get the credit but I should not have to call every month
How can I talk to someone on the ESCALATED office.
John
Best answer by tmo_mike_c
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