I left T-Mobile almost 2 years ago. All phones were paid in full and all numbers ported to new carrier.
Some of the phones were getting monthly bill credits due to promotion. I kept getting monthly statements showing credits applied and in December all credits are over.
I now have a $382 credit on my SUSPENDED account.
I have made 7 calls to customer service who have tried first PrePaid Visa, then several electronic check, then direct credit to credit card. All have failed. I even had one rep suggest I go to a T-Mobile store. I went to 2 different stores and both told me to call Customer Service.
Anyone have any suggestions on what I should do next?
