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Turn off mobile data from t-mobile.com account

  • 14 April 2020
  • 5 replies
  • 2289 views
D

I'm trying to figure out how to turn off mobile data on my child's device from my t-mobile account page.

I don't want to install a separate application, I don't want to have to take the device from them.

I just want to shut down their mobile data access, using my t-mobile account interface.  I have circle on our wifi - so that is easily done.

Is this something I can do from the t-mobile.com web site?

Thank you

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Best answer by gramps28 14 April 2020, 16:57

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5 replies

gramps28
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Userlevel 7
Badge +14

In your MyTmobile account go to account, line usage then click on the manage data and there's an

option for no data.

tmo_mike_c
Rank
Userlevel 6
Badge +15

Hi there!

One of our awesome Pillars posted some great info. Have you given that a shot to see if that helps?

M

I just tried this, but it still has data.

 

how long does it take before it takes effect?

F
Rank
Userlevel 7
Badge +16

I just tried this, but it still has data.

 

how long does it take before it takes effect?


are they by chance connecting to a different data source? wifi possibly?

***I like many others come onto this site for assistance and to help others. Marking a reply as helpful or correct helps others with like issues when they try to search the site for assistance. I do not work for Tmobile and my suggestions and or opinions are my own**.~~~~ The site here is primarily peer to peer with some TMO moderation to keep the site in order..They do not have account access..The prefered method would be to contact TMO through either calling in (tier 1 support) or by contacting them through either Facebook/Twitter (tier 2 support)**~~~~
M

I just tried this, but it still has data.

 

how long does it take before it takes effect?


are they by chance connecting to a different data source? wifi possibly?


Looks like it finally took after an hour. 

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