On 18 July I attempted to contact T-Mobile (1-800) to set-up eSIM service for two of my phones. I am relocating from overseas and need the service and eSIMS to be activated by the time I arrive in the U.S on or about 28 July. The “expert” was very helpful but was not able to process two of my credit cards with Chase Bank and my debit card with Navy Federal Credit Union. I have verified with both institutions and there are now issues with accounts being locked or placed on hold.
I spent 1 hour and 15 minutes on the phone with the “expert” and had to pay international direct dial rates. This has been an extremely frustrating process since I have confirmed multiple times that my credit and debit cards are not the problem.
Please advise.
