I have been with T-Mobile for 2 years. Today, I got a message that they want me to verify my age for the 55+ plan. Said I have to come into a store in person. That seems ridiculous. My friends have the same plan and none of them were asked. Why can’t I send a photo ID picture to them via a secure link or email?
Best answer by syaoran
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+14
You can try contacting Tmobile support using messenger on one of Tmobile’s social media platforms like Facebook or Twitter to see if they can help.
+15
A photo is a lot easier to manipulate than presenting ID in person. If a person signed up to T-Mobile on the 55+ plan, they would have showed ID when opening the account versus switching to the 55+ from a previous plan. If they were customers before they were eligible for the 55+ plan, they will eventually get the same request by T-Mobile to verify their eligibility for the plan.
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