Have a Galaxy 22 Ultra that was having constant cycling issues with the network, texts and calls were frequently missed (dozen plus a week). Placed a warranty claim and after speaking with about 10 support people, I finally got a refurbished phone replacement. It was on backorder, so it took a while to get it. The replacement phone is defective and the sound is choppy, such that streaming anything is frustrating and you can't hear anything consistently.... Like, can't make out any words at all.
Had to put in a warranty claim again after only 2 weeks with the phone. Now after several reps again, it will be over a month to get another replacement AND they feel the need to threaten me about damage to the phone THEY sent me.
I am seriously ready to speak with an attorney about this. It is funny that the support script is to say words suggesting empathy but with over 15 people who run me around the block (4 hour chat session tonight).... They all treat you poorly and it is because of Tmobiles policies and practices.
