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Where to go to access the prepaid virtual card?

  • 18 March 2023
  • 4 replies
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We received a text that our prepaid virtual reimbursement card is ready to pay off a device after switching carriers. But, I am having trouble finding where on the site I go to access the card in order to use it.

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Best answer by gramps28 18 March 2023, 21:26

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Have you tried this?

 

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Thank you,

Yes Ive tried this multiple times with a support specialist and it says there are no active accounts. Even the support specialists is confused. I have to call the rebate care team she said.

How long did it take to get the text? It’s almost been 2 weeks since mine was approved. 

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sonya we switched the last week of Feb. so 4 weeks ish?

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