I have been on hold over an hour. I was sent a new phone and 2 sim cards (my wife is keeping her existing phone from Verizon). Per T-Mobile’s website, I should have been sent or told which one goes in which phone. The emails I received require a login which does not recognize my phone number or email. Not a good experience so far. Is there a way to figure this out without waiting on hold or getting into my online account?
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