I Gave my correct social security number when I signed up and all of a sudden they say that's not the SSN on file for me.
Best answer by tmo_amanda
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Userlevel 3
Oh no! 😥 I'm sorry this happened to you,
With all the data breaches and info theft going on T - Mobil executives, when someone calls customer service and all of a sudden the last four digits of their social security don't match anymore (even though they matched before for years) because their social security number has been changed, THAT IS A CAUSE OF GREAT CONCERN AND TOTALLY UNACCEPTABLE ! Is your server malfunctioning, or the system has been breached by a software which jumbled up customers' information in the process ? What good all the service you provide would be IF YOU CANNOT PROTECT OUR IDENTITY ! IF THAT IS WHAT'S GOING ON.
I have just run into the same issue as marie1980e -- My SSN and all other info was good when i signed up but NOW they say it doesn't match up and i dont have access to my account - they need me go to store and bring ID's. I smell something very wrong a GOOD REASON TO CHANGE SERVICE PROVIDER - clearly Tmobile is hiding the fact of possible security breach! My lawyer will be involved on this very soon!
Actually I went into a T-Mobile store and they told me I had to write some letter to New Mexico to get my SS number fixed.
Actually I went into a T-Mobile store and they told me I had to write some letter to New Mexico to get my SS number fixed.
SAME. Today I just did that. Did writing the letter even work??
I am not sure. I finally got competent help over the phone.
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