wifi calling in Pixel 4a 5g, I can't hear

  • 17 February 2021
  • 44 replies

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44 replies

I'm having the same issue with my 4a5g. I've had it less than two weeks and it's really annoying. Only Sunday to work when I restart it.

There’s a google bug tracker open on this.  I encourage everyone here to go comment there too since it seems to be stagnant (although it is “assigned” to someone at least).

Both my wife and my Pixel 5’s have this same issue where we can’t hear the other caller sometimes, but switching off wifi “fixes” it immediately.  Both purchased unlocked from Google and we had them on Verizon briefly for a few months with zero wifi calling issues until we switched to T-Mobile.

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This used to be a daily problem with my 4a 5G.  Now that I upgraded to Android 12, it only happened once so far.  



@ocmyhome if I disable wifi calling completely I do not have the problem

Yes, I have this issue too with Google Pixel 4a 5g.  When on Wifi calls, the caller cannot hear me.  This seems random as sometimes the caller can hear me, with more times being, that I have to disable wifi calling in order to have a conversation.  I just disabled wifi calling, which is unfortunate as the signal in my home basement is not overly strong  

@ocmyhome if I disable wifi calling completely I do not have the problem

@jonpaterson I want to say I attempted this and still ran into the issue, but this was awhile ago.  I’ll go ahead and disable this feature and see how it goes.

same issue Pixel 5 - wifi calling outbound works, inbound answers call with no audio - turning wifi off in the call is enough to get the audio working

I bought a pixel 4a 5g straight from google. It's fully stock. When I'm on WiFi calling, I almost always (not always though) can't hear the other side on the call and have to switch to cellular. The other side of the call reports hearing me without an issue.


My phone is fully updated with google updates.

I'm having the same issues on Pixel 5. The other side of the call says they can hear me fine, but I can't hear them. The only fix is to disconnect from wifi. 


Did anyone find a more permanent fix?

Same issue here (hah). This happens during a call. Sometimes the caller cannot hear me but I can hear them, and vice versa. It has happened with old sim, new sim, and WiFi on/off. Finally trying to figure this out.


June 17 2022 Pixel 4a using T-mobile 5G, Cannot hear audio when Calls Over WiFi is enabled. Restarting the phone is a workaround but that’s not a sustainable solution nor something customers would want to do, or should do EVERY TIME they make a call. This is f-ing unacceptable (and yes I tried the reset network thing someone posted above, doesn’t help). 

Might be an issue with corporate network setting - (need to open some ports)

Seemed to fix my issues..

does disabling wifi-calling work for anyone (to bypass this problem)?  because i’ve disabled wifi-calling and i still get the issue.  Seems super unreasonable for google/tmobile to expect us to simply disable wifi all day long because we might get a call at some point...

I don’t have the December 2022 security update yet, but many are reporting that this update for the Pixel 4a5g fixes the Wi-Fi calling problem.

Pixel 5a with T-Mobile - wifi calling unusable b/c I can't hear anyone.  Live in rural location with spotty cell service so wifi calling is essential - I bought the phone based on this feature. Spectrum cable internet, up-to-date Tomato router, UniFi access point.  Fix please.

I have a Google Pixel 4a factory unlocked phone.  Also have T-Mobile 5G Home internet with my own mesh router in between.  I used to think it was an issue with my Gateway settings, but have experienced the same issues over other WiFi networks so I'm now convinced it's something in the phone.  I can make and receive calls via WiFi, however, I can't hear the other person but they hear me fine.  It's one way audio.  Doesn't happen every time but 90% of WiFi calls have this issue.  I've got all the latest updates and still having this issue.  Very happy with the phone otherwise, but tempted to get a new phone just to have reliable calls.  I can turn off wifi mid call and talk fine once on cellular only (assuming cell signal available).  It is very hard to disable WiFi mid call because the top settings menu keeps flashing black and won't allow me to drop it down and change settings.  Takes many attempts before I can get into the menu and disable WiFi.  Very frustrating.  Please help with a fix!

Same issue with my pixel 4a 5g.  Disabled wifi calling completely.

I'm having the same issue, with a pixel 3 and 5 on Wifi.  In contrast to others' experience I find that turning off wifi mid-call is sufficient to get the audio from the other side back.  No device restart is needed. 

Same issue here. pixel 4a 5g.  Following

I have Pixel 4a 5G and am having exactly the same issues. When I am calling someone they can hear me, but I can’t hear them. If I am calling 611 I can see that call started, but I can’t hear even TMobile greetings. I have called TMobile multiple times on this and they tried to replace SIM card, to set LTE as preferred network instead of 5G, eventually even replaced my phone, nothing helps. The only thing helps is turning off WiFi (at lest it helped couple times) but that is not an option. Most of the time I have to reboot the phone to fix it. This is becoming really frustrating, because I am missing important calls, I can’t rely on this phone anymore. Considering to go back to my Pixel 2XL (which has newer ever had any such issues). TMobile/Google have to fix their stuff.