Question

Your primary number has been cancelled.

  • 25 July 2022
  • 3 replies
  • 420 views

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I’ve been out of the US for 6-7 months and a few weeks ago I received an email that my phone number has been cancelled. Is there any way I can reclaim a phone number (or get a new one) and use the SIM card that I already own? I really do want to avoid going to a tmobile shop in person because it is too far from where I will be living. 


3 replies

Userlevel 7
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Was it a prepaid plan? If so the number probably has been reissued so you will need a new sim and phone number.

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If there is no tmobile store near my location, how can I get a new sim card and new number?

 

Thanks

Userlevel 7
Badge +14

If you're in the USA TMobile can mail it to you otherwise you will have to wait till you get back in the states. TMobile doesn't ship internationally.

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