We are going through a rough time now. I called T-Mobile and let the representative know that I didn't have the money to pay the bill and asked if it could be moved from Monday to Friday. The representative agreed, but I needed to pay half on Thursday and the other half on Friday. That was fine, so I agreed. Monday comes and I have a declined charge from my bank to T-Mobile. Thursday comes and the phone is cut off. I call again and explain my first conversation but I was told there is nothing they can do. Now I'm being charged ANOTHER $60 fee on top of my bill. I don't believe I'm being treated fairly because I had made a previous agreement with the first representative, I feel trapped with no way out, and no one to help.
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