Calls go straight to voicemail - phone doesn't ring (Samsung S6 on Nougat)

  • 7 August 2018
  • 29 replies

About 2 1/2 weeks ago, I started missing calls because my phone wasn't ringing and calls went straight to voicemail.

For some of the calls that come in (including Telemarketers unfortunately), I hear the ringtone while others go straight to voicemail. A work colleague has called me and a few times the phone rang and the rest of the time his calls went to voicemail. It appears to be completely random and not associated with certain numbers, people in my contact list or calls during certain times of the day.

I've had my phone for about 9-10 months and although I had other notification issues with it (which I eventually solved), I always heard a ring tone when a call was coming in up until about 2-3 weeks ago.

I've checked all my settings and did some troubleshooting of my own

1. Volume for all notifications is turned up (Do not disturb is OFF)

2. I don't have any calls blocked

3. I don't have call forwarding (in fact, that option doesn't even appear on my phone in the settings menu! What's up with that?)

4. I don't have any apps blocking or monitoring incoming phone calls

5. I can make outgoing calls

6. I've turned the phone off and rebooted it (no change)

7. I've removed the SIM card and put it back in followed by a reboot (no change)

Furthermore, some of the calls that come in (when the phone doesn't ring) don't show up in my call log so I have no idea who called or when. If they leave a voicemail, then the voicemail eventually shows up in the call log but not all calls show up in the call log! That too appears to be random.

I called T-Mobile Customer Service and got someone off-shore who was clueless and told me to reset my phone to factory settings and sent me instructions for a Galaxy S3 (I have an S6).

I use my phone for business and I can't afford to miss important calls! Any help is greatly welcome and appreciated.

Thank you!


Best answer by tmo_chris 13 November 2019, 22:42

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29 replies

This might not work for everyone, but what worked for me was turning off Wi-Fi Calling (Settings > Network & Internet > SIMs > T-Mobile > Wi-Fi calling off). I have a Google Pixel 6a running Android 13, and people were complaining that they had to call me 2 or 3 times before my phone would actually ring. The first 2 calls would go straight to voicemail, and I did not receive a missed call notification on my phone. Somehow I think that the phone just misses the call as it’s trying to decide whether to route the call over WiFi or the T-Mobile network.

I am having the same issue.  Some calls are going straight to voicemail without my phone even ringing.  I have the Galaxy S23 Utlra. I’ve called several times to T-mobile customer service, and they have walked me through resets and the issue continues.  Very frustrating!! I have tried ##004#.  Please help!!

I'm in the same boat. My issues started in June after Visual Voicemail update. I have a Google Pixel 6 Pro (unlocked) that is just a little over 1 year old and running Android 13. I ended up getting rid of VVM and just using Phone app. 

I got a Pixel Watch (LTE) n July and things got worse. In desperation, I started using Google Voice. Still had issues. 

By first week of August l, I uninstalled Google Voice, not using VVM, did reset codes, and set up regular VM. I don't have DND, no bed time schedule, did codes to reset any CF, soft reset of phone, and checked all settings.

Talked to customer service then tech support numerous times. They checked multiple issues and said everything is fine including number of rings. I would get transferred and then call would disconnect. Guess what when they call back goes straight to VM! They suspended my new smart watch line temporarily.

I drove to store per instructions to have them check existing Sim in store in another phone. They gave me new Sim, but would not call customer service from there. I had to call myself and was told to do hard reset. It didn't work! Plus ticket to Engineering has never been resolved.

BTW, I am trying to sell home & car plus have a bunch of medical issues. I can't deal with constantly missing calls. I know Verizon is expensive, but I am fed up with this.




I am having the same problem.  It happens both when I am home and when I am miles away. Sometimes the caller doesn’t go directly to voicemail but instead the caller gets a a recorded message saying I am no longer a subscriber. I have called TMobile and have been on hold for up to 30 minutes. I cannot use the “call back” option because ‘phone calls are going to Voice Mail!  Obviously this cannot continue much longer but I really don’t want to switch carriers but I will if  the problem doesn’t get fixed.