Constant Voicemail "Received on Watch"

We found a solution for this today. Was on the phone for a while with T-Mobile tech and here is what we had to do that finally got rid of the voicemail on watch notification.

1) Convert the digits number associated with the watch to a regular cell number with voicemail.

2) Call that digits number and setup voicemail password, name, etc

3) Leave a voicemail and then hang up

4) Call back and delete the voicemail you just left

5) Convert the number from a call number back to a digits number.

6) Reboot watch and verify the notification is gone

When we did this, the notification was actually still there when I first looked on the watch, bit just a few seconds later, after the watch fully rebooted and synced everything, it went away.

Hopefully this will save someone else some time on the phone with tech support. Although, I will say, I was very impressed with the guys professionalism and customer service! Great experience, and he stayed engaged until the issue was resolved!

Literally insane that this is still an issue 3 years later. 

Wish I could have had T-Mobile sign a contract that if their devices don’t work properly I have legal recourse to get my money/time back. This watch does jack shit for me, half the features are locked behind having a Samsung phone (never stated thru buying process) and I’m constantly getting bogus notifications that I have a voicemail...to add salt to the wound, I have to pay 10$/month to keep this watches phone line active otherwise I’m subject to the full cost of the watch. 

At least I know how many steps I’ve taken today…

Oh yeah, this watch has hula hooping, orienteering, hang hliding, snow shoeing, YACHTING…. but not Skateboarding. Which was one of the MAIN reasons I got this watch, to track my workouts. WTF lmao

No, in fact they explicitly said they couldn’t do the DIGITS thing where they unlink it, let me call and clear the voicemail, and relink it. I really wish I could remember, because it was something within the settings that a user could presumably do without calling. I wish they had info about it, but it’s all mythology, it seems.

Tried this and it didn't work 😞

I have exactly the same issue.  Watch shows "One new voicemail, received on watch", there are no voicemails on my main phone number.  I've also tried resetting, made no difference.  How can we clear this bogus notice?

Did anyone get a resolution for this?  I just got a new watch, and have the same issue- VM received on watch, and there is no way that I can find to clear it.

Over two years with my Galaxy Watch 3 and I'm still having this issue. It went away a couple months ago but when I paired it with a new phone, it came back almost immediately.

6 months ago, that worked for me, and every month since then. Now the problem has gotten worse, and this no longer fixes my issue. 

I don’t feel like anyone is adequately trying to help or resolve this multi-year software issue. 


 

So after a week since I contacted T-mobile rep, I got it resolved. (not by them… I still don’t know exactly what resolved the issue.) Read below for details.

I had the T-mobile troubleshooter and Digits specialist follow JasonB’s instruction (It’s kind of messed up that T-Mobile professionals did not have a solution at all for this issue).  I read to them line by line JasonB’s solution and they wrote it down.

Anyway, we followed JasonB’s instruction to the T and it did not resolve the issue.  So the Digits specialist sent me a SIM card (waited a week to get it in the mail) and we had tweaked JasonB’s solution and had the watch’s number moved to the SIM card as a regular cellphone line.  Then we reset everything regarding the voicemail, setup the voicemail (on my phone with the new SIM card with my watch’s phone number activated), recorded a message, deleted the message and transferred the number back to the watch.  That did NOT resolve it.

Now what happened next was a mistake and it caused problem with my account, but it resolved the issue.

So the Digits specialist moved my number back to my watch, but forgot to link the watch number with my phone number.  In fact, she linked it to the other number in the family account.  And somehow my phone was not in complete sync with the phone (The watch seemed to have it’s own separate number even though it was connected to a family’s phone number). This made my watch its own separate phone number.

Now this gets weird… A day has passed since I last spoke to the rep and I still had this “1 New Voice Mail” still on my watch.  But from my watch (which was connected to my other family’s number) I dialed out to check the voicemail.  Although it was connected to my other family’s phone number, I heard my watch saying that I needed to re-setup the voicemail service.  (My other family member already had their voicemail set up.) So, I immediately hung up.

And Voila! The notification was gone after a second I hung up from my watch.  I did not even go through the process of setting up the voice mail!

When I called back to  get my watch’s line reconnected and working, that was when I found out that my watch was linked to my other family member and not to me.  And since my watch line was left on as a regular voice line overnight (because the rep did not complete the process of reverting it back), I lost my promotional credits for my watch and it is going to take 2-3 billing cycles to get my promotional credits back….

When I fully get my promotional credits for my watch and phone on month 24, peace out T-Mobile.  Going back to AT&T.

I’ve had this issue for a while and I’m surprised the solutions are so complex. My personal experience with T-Mobile over the phone has been very time consuming and with mixed results…. Generally the more time spent after they mix up something with my account, the closer I can get to breaking even or maybe actually solving the original issue, solving the new issue and getting some sort of credit to my account that made my time worthwhile. (And I’m talking about hours on hold, random disconnects, no record whatsoever of multiple prior conversations on my account with one rep, then everything there with the next, etc.).

I actually resolved this issue for a few days on my own, but don’t recall how exactly (pretty sure you just need to use the watch to delete a voicemail from the phone through to completion, and it’s gone). 

That’s no good for someone like me who always has some saved voicemails, use the spam blocking, which is a whole other world of chaos (btw it works, and it’s free if you already have VM-to-Text), so I still receive VM without my phone ringing and it may even be true that I got a VM on my watch without getting it on the phone like it thinks. But it doesn’t matter because you still have to go through the watch to access VM and delete, and next thing you know, the battery is dead.

I have a Galaxy Classic4 and I really just needed a watch with some sort of notification ability, and this was the simplest solution . Unfortunately I simply cannot comprehend how a watch with activity tracking and sleep tracking can be sold, period, when you cannot use either one of those features more than once before recharging the watch. I.e. Sleep tracking is probably for when you’re not active, I’m presuming from the name that it’s for while you’re sleeping, and all the other features are obviously for (just a guess) use when you are not asleep, like turning the dial, perhaps even doing a physical activity. So this may be hard for someone in Marketing at Samsung to follow, but if it takes more than (conservatively) 30-60 minutes to shower, etc & charge the watch, then the charging time is taking away from it’s usefulness for wearing it. Plain and simple I have mine on Power Save, barely use my watch to even check the time, and spend about 4 hours over 2 days giving it enough time to charge. I can split it up into smaller increments over more days, but the point is that this watch is useless for using 2 of the most basic functions WITH power save on. 

The process of taking the watch out of power save, turning on everything you need to get rid of the VM message, and getting back to where you started uses up about 15% of the battery life right there. (Minimum of 20 minutes charging to get that back.) Am I just not used to wearing a true Smart Watch?

The VM issue really bothers me, but seriously, if you check your VM with your watch (and don’t have the VM icon on your phone on - or maybe you can, as it should go away), the moment you actually get to the prompts and follow through with the tiny keyboard (I don’t do the voice thing, yet) the notification will go away. It will come back though if you reboot or possibly break off the connection with your watch  & phone, depending on the options selected. It always comes back, and the entire process of enabling everything just to get to the VM through the watch take time and a lot of battery power (more time). So I guess my point is that (and I got the bigger Classic4 BECASUSE of the battery issues people mentioned with the smaller one), something has to be done regarding the battery longevity on my watch at least, because I’m used to the annoying notification knowing the tradeoff is even more precious time. Which is funny, considering...

none of the previously mentioned solution attempts in this thread worked for my Samsung Galaxy Watch 5. it took 5 T-Mobile reps to get it fixed. watch factory reset AND a new eSIM/data plan was needed. it was a huge mess. I really hope it doesn't recur.