I pick up phone and the screen displays upgrade phone. When I phone T-Mobile to see if they are the ones telling me to upgrade, T-Mobile says that I need to go to my T-Mobile online page and take care of that question there. I don’t see any resolution on the T-Mobile website I logged into. So my question is, why does the agent say not to telephone but to go to the log-in website when I phone T-Mobile?
Best answer by gramps28
View originalEntered my question several hours ago and still no responses. Using this means for a resolution to a problem is unsuccessful waste of time.
+14
This isbasicslly a user to user forum. What type of phone and is it app updates or a security update?
If it's an OS update there's a link for that to check.
https://www.t-mobile.com/support/phones-tablets-devices/software-updates
Most updates aren't pushed by the carrier.
Enter your username or e-mail address. We'll send you an e-mail with instructions to reset your password.
