Question

IMEI Not Recognized forupgrade

  • 24 September 2023
  • 6 replies
  • 262 views

Badge

I am trying to trade in my old phone (Microsoft Lumia 650), however system is NOT recognizing the IMEI number when I enter for trade in.  How to proceed?


6 replies

Userlevel 7
Badge +15

That device is way too old to be used as a trade-in.  

Badge

The upgrade condition states "Trade in any phone in good working condition." So that is not the reason.

Userlevel 7
Badge +14

What phone is the offer for?

Userlevel 7
Badge +15

Most upgrades do have terms and conditions as well as a trade-in eligibility list of devices that qualify for the promotion.  

Userlevel 7
Badge +16

Most upgrades do have terms and conditions as well as a trade-in eligibility list of devices that qualify for the promotion.  

yeah its usually in the fine print.

Userlevel 7
Badge +13

I recently did an upgrade on that same offer and had a really old HTC phone. You may want to contact our support teams to have them process the order. Most people on the Community like to send a direct message to T-Mobile on social media. The T-Force team can get the order done and they can file a ticket for the website to make sure that it is working as intended. That is a really great deal, so I hope you are able to take advantage of it. 

Reply