issues with my Google pixel 6 Pro preorder?

My original shipping date was yesterday which it did leave yesterday. What happened was that in the computer with customer care they see all different crazy different dates when it's not true and not the case. Then the disappearing information was probably a bug on the website and the app. Which I have overnight delivery and it was supposed to be delivered today and it's still being delivered today like they originally intended. Which currently my order is on the truck and the way to me, it said that it's going to be here today by 7PM ET the latest.

I saw others addressed that the missing order had to do with no signed EIP. My preorder, while it did complete with digitally signing those documents, did have the same estimated shipping change noted by others. It started as 28 Oct - which is why I chose the black color versus white which showed 12 Nov. Then as of yesterday, it was updated to show 12-18 Nov. I started a new order to see the estimate at that was 19 Nov or later. I called six stores in my area and no Pro models, just Pixel 6. One store suggested calling tomorrow but based on what I’m seeing, I don’t hold hope to obtain the Pro sooner in a store. So I figure good things come to those who wait...But if it keeps getting delayed further, I won’t feel that way! 

Just out of curiosity, when did you place your preorder?

Like many of you I placed my pre-order on 10/20 and my estimated ship date was 10/28 then it switched to 11/12-18. Also, my card was never charged . I was beginning to wonder if the order had ever actually been placed until I spoke with a rep who explained the backordering and delays etc. Etc. Then this morning I checked my order status and it said my estimated delivery date is today 10/28 but the estimated shipping date is 11/18?? 🤔. I'm not even sure what's going on anymore 😒.  I just hope I get my phone soon because I'm stuck using my kids old phone which has been TRASHED and it's driving me crazy! 🤦🏾‍♀️

I checked my order status this morning it showed it would shit 10/28/21, as it has said since the pre-orders opened checked it again at 10:25pm EST and it now shows 11/12-11/18 that it will ship out. 

It seems that others are getting the run around from TMobil as well. 

At least you got a shipping label, some of us got ours pushed out to mid to late November.   Not sure what T-Mobiles problem is but they are defiantly pissing people off. 

Absolutely this. You can visit any number of Internet forums, the Pixel subreddit, probably AT&T and Verizon customer forums too and see the same story. Amazon is out of stock, Best Buy seems to have some regular Pixel 6 phones at some store locations, B&H ran out of inventory too. For me, 90% of the blame rests with Google (and the global supply chain problems). However, T-Mobile is fumbling this badly. Anyone with a pre-order placed at least by October 20th should (a) receive priority for shipment and (b) receive an update message from T-Mobile with very specific information on the causes of the delay and a definite shipping window. This experience of logging in to the website every day to see that the shipment estimate of my pre-order has changed yet again (always later and later), AND having been charged for my downpayment and taxes, sucks.

Honestly, I was torn between the Pixel 6 Pro and the Galaxy Fold 3 (and yes I know the price difference but TMO offers a very good trade-in price and discounts for the Fold 3, versus a joke of a trade-in price for my current phone if buying the Pixel 6 Pro). Now that my Pixel 6 Pro order may not ship until December, I may as well cancel and get the Fold (also on backorder with TMO, but an estimated shipping date from late November to early December).

Google:

“Due to high demand, some Pixel 6 Pro models may be out of stock or have long delivery times. Get notified when they're back in stock, or check out other authorized retailers who may have them available.”

T-mobile hasn't - and I don't really expect them to - issued a blanket statement about the order challenges around the Pixel 6.  I think we see several things at play when you take a step back and summarize the threads:

• New upgrade system is challenging inside and in direct-to-consumer channel
• Data is inconsistent across the pipeline and consuming applications for device status
• Google-to-TMobile supply availability integrity is either not sufficient (Google not giving good data) or not represented well (making it to consumer facing applications)
• This supply uncertainty is resulting in T-Mobile waiting for firm expectations before setting estimates anyone can have confidence in.  The view to the consumer is a “last minute” or “late” re-setting of expectations.
• It’s not clear how orders are being prioritized, with some communities reporting late orders getting fulfilled quickly and some early Pro orders somehow not being “front of the line” or at least perceived as not being handled that way.

Yeah, I got it too, but this is probably a really delayed text to pretty much say that your order will be late. I hope I'm wrong lol 

Not sure if this helps anyone, but at least T-Mobile beat their estimated ship date for me.  I was originally October 28, then on the 28th it switch to November 15-18, but it actually shipped yesterday and I’ll have it tomorrow.  Of course my wife got her regular 6 last week and it’s pretty awesome.

Yes, mine should be shipping soon and I ordered it on the 22nd. I contacted support and they told me they got their shipment into the warehouse yesterday, so all orders are shipping out and they apparently have more in stock as well.

I am having problems getting my Iphone.  The shipping date was originally 10/27 - 10/29.  Now it’s 11/3 to 11/7.  When I contacted customer service I was told the warehouse was waiting for a UPS label.  That was 3 days ago and still processing.  Next time I contacted customer service, I was told the warehouse doesn’t have enough employees.  So I guess I might have a phone by Christmas.