I have a Tmobile Motorola Moto G Pure that as of August 4, 2023 it was eligible to be unlocked. I followed the procedure and got the following error messages. One said that the device had to be paid off, which mine is. I talked with customer service and they could not help me. I did manage to get a temporary unlock, but that is of use to me. I want my device to be permanently unlocked.
