I think I’m getting closer to the answer here, and I think it boils down to Samsung wanting to become their own “entity”.
I have used Google Assistant for years on all of my Samsung phones. I upgraded to the Flip5 with NO problems whatsoever and everything is working perfectly. EXCEPT that when I use Google Assistant while driving and I say “Hey Google, call …...” it will recognise that name in my contacts, but then it will tell me to open my phone!! I’ve tried practically everything and I’ve been doing most of the day. I spoke with TMobile twice, they cannot find out why the phone won’t allow me to access phone calls while driving and the phone folded. I’ve gone through all of my settings (permissions, smartlock, etc.) to allow the phone to unlock features that may allow to use this feature while the device is folded. SO annoying. I spoke with Samsung and they said it’s a “defect???” How can that be when it’s a brand new phone???? I’ve also tried to find a support line phone number or email to the Google Assistant team.
I’m now beginning to think that there is no other way around it. I know that with the research I’ve done online, that in order to unlock this feature, we have to use Bixby, and I don’t want to. Please help if you can, or I just have to live with this, or have to wait for Google to come up with a software update, which I think they won’t because Samsung just wants Samsung users to use their Bixby system which is nowhere near as good as the latter. Thanks in advance for your help/suggestions 😊
