Native Visual Voicemail not working on my brand new Unlocked Pixel 6a phone

Have you tried going to the XDA forums to see if they have a workaround?

I bought my last 2 Pixel's from Best Buy so maybe someone with the geek squad maybe can help.

I did a Google search of your problem and there's already threads about it.

Unfortunately, my visual voicemail problem could not be resolved by T-Mobile and was forced to change carriers. It’s working fine now with Google FI. 

I can’t log in since my account is no longer active, but this is ToddyK

Are you getting the same message (activating voicemail) that I was getting in the top pic that I posted? I kept thinking that it seemed like they were trying to activate it, but it never did.  

It’s obviously a carrier problem because since changing carriers I’m having no problems. Also, it’s weird that I had no problems on my Unlocked Pixel 3a with T-Mobile for the 3 years I had it and after giving it to my Brother he’s having no problems on the same T-Mobile plan that I had. 

Yeah, searching the internet, I found that a lot of people are have this same problem

Good luck! 😉

During one of my T-Mobile ducissions with their tech support they thought it might be a Google glitch and transferred me to Google Support. When I talked to Google Tech Support they laughed, and said “Voicemail” is a carrier thing and has nothing to do with Google. And like I said, changing carriers solved my problem.

I wonder if your problem has something to do with how the new sim registered your phone?  

Interesting. When I called my voicemail all I got was my messages and never got a prompt to enter my PIN.

My voicemail works and it asks for a pin and the pin works its just that visual voicemail no longer activates.  It used to work fine it just stopped recently.  I have reset everything I can think of short of complete phone erase with a new new esim.  But others have tried that and it still didn’t help.  Its like the phone now doesn’t attempt or can’t activate VVM anymore.  Used to before the problem when you rebooted your phone you would see a brief  voicemail indicator for a few seconds while VVM set itself up.  That no longer happens.  Thanks for all the ideas everyone.  Maybe when a few hundred more folks notice this and post it will get more attention.  

BTW… does anyone else often get connection errors when trying to connect to this forum? 🙄

I just bought a new Unlocked Pixel 6a phone and my native Visual Voicemail is not working. My Unlocked Pixel 3a native Visual Voicemail worked fine for 3 years and it still works fine as I’ve given this phone to my brother who has the same T-Mobile plan.

I’ve talked to T-Mobile support and so far they haven’t been able to figure out why it’s not working. It appears (see pics) that it’s trying to activate, but never does.

Using the T-Mobile Visual Voicemail App is NOT an option… it is not the same and it doesn’t transcribe the voicemail to text. If this issue can’t be resolved I’ll be forced to change carriers.

 

 

 

Same exact problem. Switched to iPhone and haven’t looked back since.  

Why is the not fixed by someone?  If it isn’t a tMobile issue then someone from the company say so to give us something to throw at Google.

If/when it starts working it always breaks when the phone is restarted or a update is pushed.  Until recently once borked it would start working on its own after 2-3 days.  Now as of the update on 6/1/23 it will just not fix itself, been 7 days and the its still there/ “Visual voicemail isn’t working” after a while i’ll get an additional “try again”.  

This is such a joke, how hard can it possibly be.  i see why people use iPhones but it would need to catch on fire for me to go down that path.  I like any good tech challenge as long as there is a solution at the end of the adventure.

Please fix this or if anyone has the fix please share the solution.

I had the problem more often than not on my Pixel 5a.  Sometimes it would activate itself and start working, sometimes it would work while still saying it could not activate. Mostly it would not work and say it couldn't activate.  The 5a recently bricked itself and Google sent me a new 6a.  VVM could not be activated for a week, then turned itself on for 2-3 days.  Now it's saying it can't be activated again, but I received 2 VVMs that I can read under the inactive VVM tab.  Spoke to T-Moble, and they claimed they do not support VVM for prepaid accounts.  First I'm hearing of this, and they don't seem to have written it down anywhere.