My phone has been very consistently not able to receive incoming calls. I tried to call my number using both other Tmobile phone lines and my coworkers’ who have different phone service. None of them can call my Tmobile phone number, but it directly routes people to voice message. I have done a phone warranty, change new SIM card, and call 611, they have helped me filed a ticket for engineering team, but still, I tried couple times and people still can’t call me but routing straight to the voice message.
What if there is an emergency and I can’t pick up the phone calls? I pay a lot for the service but I can’t really use it? And I am very tired of waiting and calling 611 line, everyone is busy working and I can’t keep on calling them regarding this annoying problem.
I do need to keep my current phone number so please help me fix this problem. The problem has been going on for so long that my supervisor is getting very upset with the fact that he can’t call me for work.
