Question

Protection360

  • 8 August 2023
  • 5 replies
  • 151 views

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Why is my protection 360 not valid for my Samsung Galaxy S23 Ultra? I got a new phone and after a week got message device not eligible for protection 360 apple care services. Can someone please advice next step?


5 replies

Userlevel 7
Badge +16

could it be due to it being a Samsung device and not an Apple device?

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this plan was valid on Samsung Galaxy fold 4. So don’t think is an issue of apple vs Samsung. I just bought an unlocked version in Asia, as am traveling so maybe device being out of country might be the reason not sure. 

I am also confused.

Userlevel 4
Badge +5

IIRC correctly I believe they will only cover phones bought in the US.

So if i buy an s23 ultra from T-Mobile here in America, will it be covered by protection 360? 

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