Question

T mobile disconnect service after telling me everything was fine

  • 6 January 2024
  • 1 reply
  • 34 views

Badge +1

Hello I was told by a representative  name Cherry v. that my services would not be interrupted  .  guess what my services are interrupted.   I am disabled  vet  i receive  a  check.  once a month been with T mobile customer  for 12 years .  I can pay when I recieve my check I owe $600  . T mobile stated someone will call me in 24 hours no one never called I go take my medicine. check on my phone it's disconnected. 

l also have the chat information

 


1 reply

Userlevel 7
Badge +15

This is primarily a peer help public forum for customers to seek help from other customers.  $600 owed might have triggered some sort of automatic suspension.  Reach out to the T-Force Team (tier 2 from the start) by sending a DM (must be a DM) to T-Mobile on Facebook or Twitter.  

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