T-Mobile RCS Messaging Stability Issues

This issue still persists. I have it on my S23 Ultra, and my wife's brand new S24+ has the same issue. We have eight lines and have been with T-Mobile for over 20 years. If they don't fix this soon, we'll be forced to switch carriers. I kept getting in hot water with my wife until we figured out what was going on. She thought I simply wasn't reading her messages.

I have been having issues with RCS working on my phone since I've gotten it. The issue rears its head mostly in group chats where I do not receive about 2/3 of messages sent to me. This has resulted in me being inadvertently excluded from social events because people didn't know I wasn't receiving messages and obviously I didn't know either. I have had to disable RCS to reliably receive messages from my friends. I am also no longer part of a friend group chat and have to rely on my wife to convey information to me about social outings.

Feels like using T-Mobile makes me a second-class citizen. Perhaps T-Mobile wants us to change carriers?

Your issue is a Samsung issue. Google messages and Samsung devices been having issue. Doesn’t matter the carrier and which RCS server around the world. 

https://www.sammobile.com/news/rcs-messages-not-working-properly-for-some-galaxy-phone-users/

 

We had no issues with our Galaxy S21+ on Verizon, only when we moved to T-Mobile and got new S23+. You can even see T-Mobile is using their own servers for RCS when you view the RCS settings about info.

I have been having issues with RCS working on my phone since I've gotten it. The issue rears its head mostly in group chats where I do not receive about 2/3 of messages sent to me. This has resulted in me being inadvertently excluded from social events because people didn't know I wasn't receiving messages and obviously I didn't know either. I have had to disable RCS to reliably receive messages from my friends. I am also no longer part of a friend group chat and have to rely on my wife to convey information to me about social outings.

Feels like using T-Mobile makes me a second-class citizen. Perhaps T-Mobile wants us to change carriers?

Your issue is a Samsung issue. Google messages and Samsung devices been having issue. Doesn’t matter the carrier and which RCS server around the world. 

https://www.sammobile.com/news/rcs-messages-not-working-properly-for-some-galaxy-phone-users/

 

I have seen this happen but is not actually the problem I'm experiencing, since the message will get delivered in some form. The issue I'm having is that I'm just straight up not getting a significant portion of messages from people when I have RCS enabled. Not as sms or rcs, they just go off into the ether. And that is a Jibe/T-Mobile server issue.

The reason I know is that the people I'm having this issue with have the same exact phone as me, or same-generation Samsung devices but are on different carriers. I have checked their RCS settings and they have Jibe as their RCS provider, while I'm over here on the pathetic T-Mobile servers playing by myself.

I have been having issues with RCS working on my phone since I've gotten it. The issue rears its head mostly in group chats where I do not receive about 2/3 of messages sent to me. This has resulted in me being inadvertently excluded from social events because people didn't know I wasn't receiving messages and obviously I didn't know either. I have had to disable RCS to reliably receive messages from my friends. I am also no longer part of a friend group chat and have to rely on my wife to convey information to me about social outings.

Feels like using T-Mobile makes me a second-class citizen. Perhaps T-Mobile wants us to change carriers?

My wife and I, both on tmo, are having constant issue with RCS even with each other both using the Google Messages app.  I have issues with other users not on tmo as well.  Basically, tmo’s implementation appears to suck.
Not happy...

There's been issues with General Samsung devices across the world. Doesn't matter if on carrier or Google servers. 

https://www.sammobile.com/news/rcs-messages-not-working-properly-for-some-galaxy-phone-users/

Continues to be an issue with my wife’s S22U and she just got it replaced. Surprisingly all the techs seem to not be aware of this issue. 

My S21 purchased via Samsung has no issues (on Jibe).

Grounds for a class action are building. 

I have zero issues with RCS still….but dont have a Sammy phone..

After updating my Galaxy S22 Ultra (T-Mobile variant) from One UI 5 to One UI 6, I am no longer able to send RCS text messages via the Google Messages app; SMS and MMS works fine. And yes, RCS is enabled in the Google Messages settings.

I've tried clearing the app and cache data for Google Messages, Carrier Services, Google Play Store, and Google Play Services. I've uninstalled and reinstalled Google Messages and Carrier Services (both production and beta versions). And I've even wiped the cache partition.

Lastly, I factory reset my phone and even with a fresh install of the OS, the issue persists.

Since I didn't experience this issue prior to updating to One UI 6, I have concluded that this is an issue with One UI 6.

Is anyone else experiencing this issue? 

There is this one cell tower that once I connect to it, almost 100 percent the time RCS messages will hang. I have no data problems. I have to either toggle airplane mode or drive away from the cell tower and connect to another one. It happened on the S20 I had even when it was connected to Jibe. It was always on the same cell towers I use my S23 on. Explain that. And yes, all troubleshooting has been done. I think it goes without saying I had the issue on two phones who connected to two different RCS networks. My wife will experience the same thing. I shouldn’t have to troubleshoot it all the time. It should just work.

It's official. T-Mobile is reverting Google Messages back to Jibe off their own servers. So it just proves this whole time that any T-Mobile employee on here hasn't been listening. Just regurgitating the same troubleshooting steps that everyone will comment back that they've done every step before. This has been an issue since it was implemented on Google Messages to use T-Mobile servers. There is no effort to help customers when so many of us are saying the same thing. I'm curious how many of us called T-Mobile about this for it to be sent up to someone else and never get a call back. It's frustrating. It's easier for support to respond back saying they don't know and to be honest, not going to get an answer for you. I posted a link since support is just as clueless.

https://9to5google.com/2023/09/21/t-mobile-rcs-google-jibe/#:~:text=In%20addition%20to%20Get%20the,or%20use%20their%20own%20infrastructure.

Update: https://9to5google.com/2023/09/21/t-mobile-rcs-google-jibe/

We will have to see how long it takes Samsung to upgrade their version of Google Messages.

I’ve recently removed the carrier services from my wife’s and my phone as were both on S23. Haven’t really seen a difference. Still experience issues. Mainly it is when I connect to another cell tower. Specifically, an area I frequently travel too where the messages will just hang. It’s also common that it states it's waiting for the person to be online even when Google Messages open and my wife is looking at the app. Who knows for certain who’s issue it is. It for sure happens more with those using Google Messages with T-Mobile at the backend. It's a joint effort. I will say I would experience some of the same issues when I was on a S20 when it would use Jibe. Because I experience it more when connected to specific cell towers I can see why some people just don’t experience the issue. And it is a little annoying that I have to send pictures and videos as files so they stay untouched.