I am a US Army veteran and my case manager at my local VA gave me a phone that the service is paid for every month by them. There are many lines on the account. The bill has been paid. I have had the phone for almost a year.
It is a government account paid for by the government.
My plan reads: “Gov Unlimited 14GBHS No AVD” Billing cycle ends on Aug. 29, 2022
When I send a text message it reads: “Unable to send message - Message Blocking is active.” No matter what number I text, unless it’s another iphone.
When I make a call it reroutes me to t-mobile and it eventually takes me to a live agent, who i spent an hour and a half yesterday away from work with nine different agents and I finally hung up because all the agent continued to say is, “And what would you like me to do for you?”
The account has my name on the line or I wouldn’t be able to be here asking about this. Can anyone tell me what to do?
Thank you
