My iPhone SE is frequently losing signal and not connecting to the internet. Calls are dropped sporadically and can’t access email or 611 for T-Mobile support, but another phone on the same family plan has no problems. The phone is up to date on all updates. What can I do so it doesn’t happen again or what can fixed so it stops happening in a timely manner?
Best answer by gramps28
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+14
What generation is the SE? If it's the first that phone looks to be missing the newer bands Tmobile uses now.
I’m not much of a tech person, all I know is that it’s a newer SE
+14
Try taking the sim out of your phone and put it in the phone that has no issue if you can to see if it's a sim card issue.
Will see if that helps and update, thank you!
Try taking the sim out of your phone and put it in the phone that has no issue if you can to see if it's a sim card issue.
It did the same thing to the new phone so it looks to be the SIM card is the problem. Any recommendations?
+14
Call or go to a Tmobile store and ask for a new sim.
Enter your username or e-mail address. We'll send you an e-mail with instructions to reset your password.
