Question

Help with Activation

  • 7 February 2022
  • 3 replies
  • 128 views

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Hello!

‘Just switched my i-phone from ATT to TMobile.  Inserted the new sim card given to me by the salesperson at a T Mobile store, and I am receiving an error message saying that the sim card is not recognized by the carrier (T Mobile).  

 

I can’t call T Mobile because the phone is currently disabled. 

 

Help!

 


3 replies

Userlevel 7
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Is the iPhone unlocked from AT&T? If not you're going to need to get it unlocked which is why the phone doesn't recognize the Tmobile sim.

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Thank you Gramps 28!  You were correct.   ‘Called AT&T & am back in business.  

 

Good night!

Userlevel 7
Badge +14

I'm glad it's working for you.

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